Privacy notice

Who we are

Gold Coins Club & Resort, No. 45/1, Andapura, Off Huskur Road, Electronic City Phase II, Anekal Taluk, Bengaluru, Karnataka 560100. If you want to ask about anything on this page, write to [email protected] or call +91 90358 00200. The named person responsible for data requests is to be confirmed.

The enquiry form

This is the only place on the website where you type anything. The form asks for:

• Your name — required
• Your mobile number — required
• Your email address — optional
• The occasion you are planning, and the date or dates
• How many adults and children, and the children's ages, which decide the child rate
• Anything else you choose to write in the message box

There is nothing hidden in it beyond three technical fields: a subject line, an empty honeypot checkbox and a timestamp, all of which exist only to catch spam bots.

When you submit the form it is sent directly to Bigin by Zoho CRM, the customer relationship system the resort uses to receive and answer enquiries. We do not run a database of enquiries on this website itself — there is no login, no account and no stored profile here.

We use what you send to answer your enquiry — to quote, to check availability and to follow up about that booking. We do not sell it, and we do not add you to a marketing list from a form submission. How long the resort keeps enquiry emails: to be confirmed.

WhatsApp buttons

Every WhatsApp button on this site is an ordinary link to wa.me with a message already written out for the page you were on. It opens WhatsApp on your device. Nothing is sent until you press send, and we receive only what WhatsApp shows any business you message: your number, your profile name and the messages themselves. WhatsApp is operated by Meta and your conversation is governed by their terms as well as this notice.

Phone calls and email

Calling the numbers on this site connects you to the resort directly. Emails to [email protected] arrive in the resort's mailbox and are handled by the booking team.

Analytics

This site loads Google Analytics 4. It records the pages you visit, roughly where you are, what device and browser you are using, and how you arrived — and it sets cookies to do so. We also record when someone taps a WhatsApp button, taps a phone number, starts the enquiry form or submits it, so we know which pages are useful. None of that is tied to your name; we use it to improve the site.

Cookies

This website sets no cookies of its own. It has no login, no basket and no preferences to remember. Google Analytics sets its own cookies, as described above.

The map on the contact page

Our contact page embeds a Google Maps frame so you can see where we are. Loading it means your browser contacts Google, which can see your IP address and may set cookies under Google's own policies. The map loads lazily, so it only happens if you scroll to it.

Other things this site does not do

• No account creation, and no passwords.
• No payments are taken on this website. Advances are arranged directly with the resort.
• No advertising pixels, retargeting tags or social media trackers.
• No newsletter sign-up, so there is no mailing list to be added to.

Your choices

You can ask us what enquiry details we hold about you, ask for them to be corrected, or ask us to delete them, by writing to [email protected] from the address you contacted us on, or by messaging the number you enquired from. If you would rather not leave anything in writing at all, simply call us instead — the phone works perfectly well.

Children

This website is meant for adults making a booking. We ask for children's ages only because the child rate depends on them, and we do not knowingly collect anything else about a child.

Changes to this notice

If we add a service that collects something new — analytics, an online payment, a booking engine — this page gets updated before it goes live, not afterwards. Last reviewed: draft, pending legal review.